Kabijakan Pengembalian Dana

Pungkasan dianyari: 6 Juni 2026

Purchester facilitates transactions between buyers and sellers of used robots. This policy explains when refunds apply and how to request them.

1. Barang Ora Cocog karo Katrangan

Yen barang sing dituku beda banget karo katrangan ing dhaptare — model salah, kahanan beda banget, karusakan sing ora diandharake, utawa komponen penting sing ilang — panuku nduweni hak nampa pengembalian dana lengkap kalebu ongkos kirim. Hubungi dhukungan sajrone 7 dina sawise pangiriman kanthi foto sing nuduhake bedane kasebut.

2. Barang Durung Ditampa

If your item has not arrived within the estimated delivery window and tracking shows no movement for 14 days, you are eligible for a full refund. Purchester will first attempt to resolve the shipping issue with the seller before issuing the refund.

3. Cara Nyuwun Pengembalian Dana

Bukak sengketa liwat dasbor tuku sampeyan utawa hubungi dhukungan. Sertakake ID pesenan, katrangan masalah, lan foto utawa bukti panyengkuyung. Kita ngupayakake menehi tanggapan sajrone 2 dina kerja.

4. Wektu Pengembalian Dana

Sawise pengembalian dana disetujoni, dana bakal dibalekake menyang cara pambayaran asli sampeyan. Pengembalian dana menyang kertu biasane katon sajrone 5–10 dina kerja, gumantung marang bank sampeyan. Ragad platform ora bisa dibalekake kajaba transaksi kasebut dibatalake sadurunge pangiriman.

5. Pangiriman Bali

For item-not-as-described refunds, the seller is responsible for return shipping costs. Purchester will provide a prepaid return label where possible. Items must be returned in the same condition as received.

6. Kahanan sing Ora Bisa Dibalekake Danane

Pengembalian dana ora kasedhiya kanggo: rasa getun panuku sawise pangiriman, barang sing wis diterangake kanthi akurat ing dhaptar nanging ora dikarepake maneh dening panuku, karusakan sing disebabake panuku sawise barang ditampa, utawa transaksi ing njaba wektu sengketa 7 dina tanpa kahanan khusus sing nyebabake.

7. Sengketa Penjual

Sellers may dispute refund requests within 5 business days of notification. Purchester will review evidence from both parties and make a final determination. Contact support to initiate a seller dispute.

8. Ragad Langganan

Ragad langganan saben wulan lan saben taun ora bisa dibalekake. Yen sampeyan mbatalake langganan, akses bakal tetep nganti pungkasan periode tagihan. Langganan saben taun sing dibatalake sajrone 14 dina sawise nganyari bisa uga entuk pengembalian dana kanthi proporsi, miturut kabijakan kita.

9. Pitakon

Kanggo pitakon babagan kabijakan iki utawa transaksi tartamtu, mangga hubungi tim dhukungan kita.