Kabijakan Pangiriman

Pungkasan dianyari: 6 Juni 2026

This policy covers shipping obligations for sellers, expectations for buyers, and how Purchester handles shipping-related disputes.

1. Kewajiban Pangiriman Penjual

Penjual kudu ngirim barang sing dituku sajrone 5 dina kerja sawise pembayaran dikonfirmasi, kajaba ana wektu liyane sing kasebut ing dhaptar. Barang kudu dikemas kanthi trep miturut bobot lan gampang rusake robot utawa komponen sing dikirim.

2. Pelacakan

Kabeh kiriman kudu nyakup nomer pelacakan sing sah lan diwenehake marang panuku sajrone 24 jam sawise dikirim. Kiriman tanpa pelacakan ora dilindhungi perlindhungan panuku yen barang ora teka.

3. Kurir Pangiriman

Sellers may use any reputable carrier (FedEx, UPS, DHL, DPD, or equivalent). For items over 30kg, freight carriers must be used. Purchester provides integrated label creation via EasyPost for domestic US shipments.

4. Pangiriman Internasional

Sellers are responsible for customs documentation, export declarations, and compliance with export control regulations. Buyers are responsible for import duties, taxes, and customs clearance in their country. Purchester is not liable for delays caused by customs.

5. Biaya Pangiriman lan Tambahan Penjual

Shipping costs are set by the seller and displayed at checkout. Purchester does not mark up shipping fees. For robot-sized items, shipping costs are estimates based on declared dimensions and weight — final carrier charges may vary. Sellers may enable integrated shipping management via a subscription ($299.99/month) or a per-sale fee (1.4% of sale price), which enables EasyPost label creation, tracking, and buyer notifications directly through the platform.

6. Kerusakan Sajrone Pangiriman

Penjual tanggung jawab marang kemasan sing cukup. Yen barang teka rusak amarga kemasan ora cukup, penjual tanggung jawab marang pengembalian dana. Panuku kudu motret kerusakan nalika nampa barang. Tuntutan asuransi kurir kanggo kerusakan sajrone pangiriman bisa diwiwiti kanthi ngubungi dhukungan.

7. Wektu Pangiriman

Estimated delivery times are provided by carriers and are not guaranteed. Purchester is not liable for carrier delays. If an item has not arrived within 14 days of the estimated delivery date, contact support to open a non-delivery claim.

8. Pangiriman Pengembalian

For approved refund cases (item not as described), the seller provides return shipping. Purchester will coordinate return labels where possible. Items must be returned within 7 days of refund approval.

9. Tujuan sing Watesi

Penjual ora wajib ngirim menyang kabeh negara. Dhaptar bisa nyebutake watesan pangiriman. Ekspor menyang negara utawa wilayah sing kena sanksi dilarang dening hukum. Panuku ing wilayah sing diwatesi kudu konfirmasi marang penjual sadurunge tuku. Delengen kabijakan pengembalian dana kanggo transaksi sing ora bisa ditindakake amarga watesan pangiriman.

10. Pitakon

Kanggo pitakon babagan pangiriman utawa kanggo mbukak sengketa, mangga hubungi tim dhukungan kita.