配送政策

最后更新：2026年6月6日

This policy covers shipping obligations for sellers, expectations for buyers, and how Purchester handles shipping-related disputes.

1. 卖家配送义务

除非商品刊登中注明其他时限，卖家必须在确认付款后的 5 个工作日内发出已购买的商品。商品必须根据所配送机器人或部件的重量和易损程度进行适当包装。

2. 物流追踪

所有货件都必须包含有效的物流追踪号码，并在发货后 24 小时内提供给买家。若货件没有物流追踪信息，在未送达的情况下将不受买家保障覆盖。

3. 配送承运商

Sellers may use any reputable carrier (FedEx, UPS, DHL, DPD, or equivalent). For items over 30kg, freight carriers must be used. Purchester provides integrated label creation via EasyPost for domestic US shipments.

4. 国际配送

Sellers are responsible for customs documentation, export declarations, and compliance with export control regulations. Buyers are responsible for import duties, taxes, and customs clearance in their country. Purchester is not liable for delays caused by customs.

5. 配送费用及卖家附加服务

Shipping costs are set by the seller and displayed at checkout. Purchester does not mark up shipping fees. For robot-sized items, shipping costs are estimates based on declared dimensions and weight — final carrier charges may vary. Sellers may enable integrated shipping management via a subscription ($299.99/month) or a per-sale fee (1.4% of sale price), which enables EasyPost label creation, tracking, and buyer notifications directly through the platform.

6. 运输途中损坏

卖家负责提供充分的包装。如果商品因包装不当而在送达时损坏，卖家应对退款负责。买家必须在收货时拍摄损坏情况。运输损坏的承运商保险理赔可通过联系支持团队发起。

7. 配送时限

Estimated delivery times are provided by carriers and are not guaranteed. Purchester is not liable for carrier delays. If an item has not arrived within 14 days of the estimated delivery date, contact support to open a non-delivery claim.

8. 退货配送

For approved refund cases (item not as described), the seller provides return shipping. Purchester will coordinate return labels where possible. Items must be returned within 7 days of refund approval.

9. 受限目的地

卖家没有义务向所有国家或地区发货。商品刊登中可能会注明配送限制。法律禁止向受制裁的国家或地区出口。位于受限地区的买家应在购买前与卖家确认。对于因配送限制而无法完成的交易，请参阅我们的退款政策。

10. 疑问

如有配送相关问题或需要发起争议，请联系我们的支持团队。